No returns on opened food
Because carne seca is a food product, we can't accept returns of opened bags. If you change your mind about an unopened order, message us on TikTok (@granpa6608) and we'll see what we can do.
Damaged, wrong or missing items
If your order arrives damaged, you got the wrong flavor, or something is missing, message us on TikTok (@granpa6608) within 7 days of delivery with your order details and photos. We'll send a replacement or give you a refund.
Cancellations
You can cancel your order any time before it ships for a full refund. Once it has shipped, it can't be cancelled.
How refunds work
Approved refunds go back to your original payment method through Stripe. Depending on your bank, it usually shows up within 5–10 business days.
Lost packages
See our Shipping Policy.
Questions?
The fastest way to reach us is to message us on TikTok (@granpa6608).